SN Digital MediaServices
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IVR, Voice Calls and Automated Communication

CRM and Telephony Integration

Click-to-call, automatic call logging and caller pop-ups inside your CRM.

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Overview

CRM and Telephony Integration, built around real business goals

Click-to-call, automatic call logging and caller pop-ups inside your CRM.

Voice is still the most personal channel. We set up IVR menus, cloud telephony, missed-call services and automated voice reminders that help customers reach the right person and receive the right information — within telecom regulations.

Explore our wider IVR, Voice Calls and Automated Communication services, or request a quote to discuss your CRM and Telephony Integration requirements.

CRM and Telephony Integration — SN Digital Media Services

Key features

  • Multi-level IVR menus
  • Cloud telephony numbers
  • Automated and outbound voice calls
  • Missed call services

What's included

Our CRM and Telephony Integration service includes

  • 1Click-to-call from CRM
  • 2Automatic call logging
  • 3Caller pop-up with history
  • 4Follow-up task creation

Who it's for

  • Customer support lines
  • Hospital and clinic appointment lines
  • Payment and service reminders
  • Missed-call lead capture
  • Sales team call tracking
  • Multi-branch call routing

Tools & technologies

  • Licensed cloud telephony providers
  • Virtual and toll-free numbers
  • Text-to-speech
  • CRM connectors
  • Call recording & analytics

Typical timeline

IVR setup in 3–7 working days after number provisioning and KYC.

CRM and Telephony Integration team in Hyderabad

Why SN Digital Media Services

CRM and Telephony Integration in Hyderabad, done properly

Looking for CRM and Telephony Integration near you in Hyderabad? Our team works from Yousufguda and supports businesses across Hyderabad, Secunderabad, Telangana and the rest of India — in person or remotely. You get one accountable point of contact, a written scope, transparent pricing and support after launch.

Because we also handle websites, marketing, messaging and software, your CRM and Telephony Integration can connect with the rest of your digital setup instead of working in isolation.

Benefits

Why invest in CRM and Telephony Integration?

01

Never miss a customer

Route calls by department, language or time of day.

02

Work from anywhere

Cloud numbers that ring on mobiles and laptops.

03

Automate routine calls

Reminders and service notifications without manual dialling.

04

Insight on every call

Call logs, recordings and reports for quality and follow-up.

Multi-level IVR menus
Cloud telephony numbers
Automated and outbound voice calls
Missed call services
Call tracking and recordings
CRM and helpdesk integration

Packages & service options

Choose a starting point — we tailor the rest.

Pricing is quoted after understanding your scope. Third-party fees (platforms, licences, ad budgets, telecom or hosting charges) are always listed separately.

Small support teams

IVR Basic

Price on request

  • Virtual number
  • IVR menu
  • Call forwarding
  • Call logs
Request this option

Support and sales teams

Contact Centre

Price on request

  • Agent routing
  • Recordings
  • Dashboards
  • CRM integration
Request this option

Reminders and notifications

Voice Campaigns

Price on request

  • Recorded/TTS messages
  • Scheduling
  • Consent checks
  • Delivery reports
Request this option

Our process

How we deliver

  1. 1

    Discover

    We understand your goals, audience, current setup and constraints.

  2. 2

    Plan

    We prepare the strategy, scope, timeline and a transparent quotation.

  3. 3

    Develop

    We design, build, test and implement with regular check-ins.

  4. 4

    Grow

    We launch, measure, optimise and support you after go-live.

Deliverables

  • Call flow design
  • Configured numbers and IVR
  • Voice prompts
  • Integration setup
  • Reporting dashboard access

Voice services are delivered through licensed telecom providers and are subject to DND, consent, TRAI regulations and provider restrictions.

FAQs

Questions about CRM and Telephony Integration

Related services

More in IVR, Voice Calls and Automated Communication

Areas we serve

CRM and Telephony Integration across Hyderabad & Telangana

From our office in Yousufguda we serve clients in Yousufguda, Ameerpet, Banjara Hills, Jubilee Hills, Madhapur, HITEC City, Gachibowli, Kondapur, Kukatpally, Begumpet, Somajiguda, Panjagutta, Secunderabad, Miyapur, Manikonda, Dilsukhnagar, LB Nagar and Uppal, as well as businesses across Telangana, Andhra Pradesh and India through online meetings.

Get a quotation

Discuss your CRM and Telephony Integration project

Share a few details and our team will respond with recommendations and a transparent quotation.